Will I get the exact same design, finish and fabric as shown online?
Our designs evolve over time and there may be some variation in angles, elements, the material used, etc. compared to what is seen online. Each furniture being individually handmade may have minor variation in size, shape, and finish. Wood and stone being a natural product have different grains and reacts differently to staining. Hence, the final color, grains & appearance may differ from photograph or sample shown. Handmade fabric will have some variation in print, color, patches, patterns, etc. Fabrics used in the furniture items are subject to their availability which will be confirmed post receipt of the payment.
In which cities do you deliver?
We can deliver our furniture to any place in India. For overseas delivery, you need to check with us beforehand as delivery is subject to customs regulation.
How long does it take for delivery?
Orders are processed within 48-72 hours of receipt. If the product is available, it will be dispatched in another day or so. If the product needs to be manufactured, the manufacturing and delivery time will be as mentioned on the product page. However, the actual manufacturing will start depending on the factory schedule and available time slot for manufacturing (which may be up to a month).
What are the charges for delivery?
The shipping cost is dependent on the volume of the furniture and the distance of your city from Srinagar, Kashmir. The shipping cost will be calculated at the time of checkout.
Where can I track my order?
You can get the latest updates about the status of your order by reaching out to our team at +91 9599 946 916 / 9906 540 916 or via email at mail AT email@example.com. Once dispatched, complete details about the tracking code/driver’s number will be shared for your reference.
My shipment is delayed. What can I do?
Once shipped, generally, a third party (transporter) is responsible for the delivery. Complete details for the dispatch (which generally includes tracking code for a consignment sent by courier or Driver’s number in case of a dedicated vehicle) will be shared by our Operations team after the dispatch. You can get in touch with the logistics provider or please feel free to reach out to us for any concerns with the shipment.
Will the transporter unload the items from vehicle, shift inside my house, open the boxes for me and help me place the items?
For orders placed online, the transport will usually be through a third-party logistics provider. Being a point-to-point delivery service, the transporter will deliver the items till the ground floor and will not be opening the boxes and placing the furniture for you.
In case of bulk orders, the consignment might be sent through a dedicated vehicle. Unless specified, the transporter will not be unloading and placing the items. This is an additional service which can be included in our scope on a chargeable basis. Please get in touch with our team to discuss this in detail.
Before dispatching the consignment, the Operations team will reach out to you to share complete details so that the necessary arrangements can be made well in advance.
Furniture item has arrived at my place but it is damaged? What will be the next steps?
We ensure that the best possible packing is done for the items to avoid any damages. All furniture should be opened and checked for any defect/damage. Any such issue should be notified on the delivery challan and AWB/consignment copy. Any claim of transit damage will not be considered if not notified at the time of delivery itself.
Once the damages are reported, our team will reach out to you within 24 hours for the plan of action
Cancellation and Refunds
Is it possible to cancel my order?
Cancellations are not permitted once the order is placed.
When are the returns permissible and under what conditions?
All furniture should be opened and checked for any defect/damage. Any such issue should be notified on the delivery challan and AWB/consignment copy. Any claim of transit damage will not be considered if not notified at the time of delivery itself.
We had placed order for items but it is not of desired size, is not fitting in the area or is not usable due to construction limitations?
All our items are custom made especially for your order and hence returns due to the sizes or usability in the area are not possible. We advise our clients that due diligence is taken for the size of the items, entry pathways such as service lifts or staircases and main doors before the order is placed. In case there is any confusion, please feel free to reach out to our team who will be happy to help you in case of any queries.
Can I return a product found to be defective upon use after some time?
If the product is within the warranty period, please get in touch with our Customer Care representative with order ID and images of the defective product. We will make all endeavors to repair or replace the product as per the warranty terms specified on this site.
How and when will I receive the refund?
We will process your refund within 7 business days of receiving the returned product in its original packaging. All refunds will be issued through the same transaction mode (e.g. credit card or net banking) used in the original purchase.