Shipping & Payment

Will I get the exact same design, finish and fabric as shown online?

Our designs evolve over time and there may be some variation in angles, elements, the material used, etc. compared to what is seen online.
Each product is being individually handmade& may have minor variation in size, shape, and finish.
Wood being a natural product have different grains and reacts differently to staining. Hence, the final colour, grains & appearance may differ from photograph or sample shown. We always ask customers for the colour of fabric to be used. Fabrics used in the furniture items are subject to their availability which will be confirmed post receipt of the payment.

In which cities do you deliver?

We can deliver our furniture to any place in India. For overseas delivery, you need to check with us beforehand as delivery is subject to customs regulation.

How long does it take for delivery?

Orders are processed within 48-72 hours of receipt. If the product is available it will be dispatched in another day or so. If the product needs to be manufactured, the manufacturing and delivery time will be as mentioned on the product page. However, the actual manufacturing will start depending on the factory schedule and available time slot for manufacturing (which may be up to a month).

What are the charges for delivery?

The shipping cost is dependent on the volume of the furniture and the distance of your city from our factory. The shipping cost will be calculated at the time of checkout.

Can I track my order online?

We will provide you the tracking id of the product through mail, and you can track your product there.

My shipment is delayed. What can I do?

Once shipped, generally, a third party (transporter) is responsible for the delivery. You could check the status of the shipment from the tracking tool on this site. For any further information, you could write to us on info@zazwoodengineering.com or call us on +91-9599946916, +91-9906540916

What payment options are available?

We accept online payment options of credit card, debit card, wallet payment, net banking& direct bank transfer.

Cash on delivery is not available.

All goods are dispatched only after receipt of full payment.

I could not complete my payment transaction, how will I know if the payment went through?

Every successful transaction will result in an email and SMS confirmation. If you did not get either of these, you could try the payment again. You could also contact us on mail info@zazwoodengineering.com.