Is it possible to cancel my order?
Cancellations are not permitted once the order is placed.
When are the returns permissible and under what conditions?
All furniture should be opened and checked for any defect/damage. Any such issue should be notified on the delivery challan and AWB/consignment copy. Any claim of transit damage will not be considered if not notified at the time of delivery itself.
Can I return a product found to be defective upon use after some time?
If the product is within the warranty period, please get in touch with our Customer Care representative with order ID and images of the defective product. We will make all endeavours to repair or replace the product as per the warranty terms specified on this site.
How and when will I receive the refund?
We will process your refund within 7 business days of receiving the returned product in its original packaging. All refunds will be issued through the same transaction mode (e.g. credit card or net banking) used in the original purchase.